After testing AI tools for years, I’m seeing smarter platforms shift from...

https://www.paste-bookmarks.win/when-i-looked-at-ai-customer-service-platforms-in-2026-what-stood-out-was-how-1

After testing AI tools for years, I’m seeing smarter platforms shift from trying to resolve every issue alone to helping agents work faster—that “assist vs resolve” approach cuts ticket handling time up to 40%