AI voice agents are changing phone support by reducing wait times with fast...

https://eduardosnicechat.publishlane.com/posts/turn-detection-explained-for-non-engineers-getting-voice-agents-to-listen-right

AI voice agents are changing phone support by reducing wait times with fast end-to-end response and letting customers speak over the system anytime through barge-in. These improvements make conversations smoother and more natural