In 2026, AI customer service platforms are shifting from just helping agents...

https://getzowie.com/blog/which-ai-technologies-are-leading-in-customer-service-automation

In 2026, AI customer service platforms are shifting from just helping agents assist to actually handling common issues on their own. Teams are seeing up to 70% of tickets automated within a week, cutting costs from $3 per interaction down to under $0.50