In 2026, AI customer service platforms have come a long way. Teams now see up...

https://tango-wiki.win/index.php/Gartner_Says_91%25_of_CX_Leaders_Feel_Pressure_to_Use_AI_%E2%80%93_What_Should_I_Do_First%3F

In 2026, AI customer service platforms have come a long way. Teams now see up to 70% of routine tasks automated in just a week. But here’s the kicker: most AI tools focus on assisting agents, not fully resolving issues alone