Listen without rushing to fix things. Ask what would help, and offer a next...

https://www.bookmarkingqueen.win/start-by-listening-without-rushing-to-fix-things-then-ask-what-kind-of-help

Listen without rushing to fix things. Ask what would help, and offer a next step: “Want me to sit with you while you call the clinic?” Set kind boundaries, too. Support can take more than one conversation, so keep checking in without taking over.