Listen without rushing to fix things, ask what would help, and offer one...

https://louissimpressivechat.quantlynix.com/posts/how-do-i-talk-about-confidentiality-in-treatment-without-freaking-them-out

Listen without rushing to fix things, ask what would help, and offer one practical step, like a ride to an appointment. You might say, “I’m here, and we can take this one step at a time.” Respect your limits too