Solid advice about not apologizing at the
https://tysonakex160.brightpathdigest.com/posts/five-star-google-reviews-and-the-doan-law-firm-midland-approach-2
Solid advice about not apologizing at the scene. It's a natural thing to say, but I can see how it gets twisted into an admission of fault later on. Stick to the facts and let the report speak