This article explains how AI voice agents in phone support now handle calls...

https://ace-wiki.win/index.php/AI_Phone_Agent_Keeps_Saying_%E2%80%9CSorry,_I_Didn%E2%80%99t_Catch_That%E2%80%9D_%E2%80%93_How_Do_I_Reduce_It%3F

This article explains how AI voice agents in phone support now handle calls more naturally by using turn detection to listen and respond without awkward pauses