Voice AI can mess up answers when it mishears or guesses wrong behind the...

https://www.bookmarkmaster.win/voice-ai-can-stumble-and-give-wrong-answers-but-a-few-straightforward-checks

Voice AI can mess up answers when it mishears or guesses wrong behind the scenes. A practical way to catch errors before they reach customers is using readbacks for order IDs, letting users confirm what the system heard