Voice AI can mishear or misinterpret info, leading to wrong answers. A...

https://emilyscoolnews.urbanvellum.com/posts/if-i-license-a-voice-agent-who-is-responsible-for-article-50-disclosure

Voice AI can mishear or misinterpret info, leading to wrong answers. A practical way to catch errors before they reach customers is using readbacks for key details like order IDs—having the AI repeat back what it heard for confirmation