Voice AI can slip up by mishearing or guessing info, leading to wrong answers....

https://easypdfshare.com/s/pSe-4DmNW7zPpHf29r8Bm

Voice AI can slip up by mishearing or guessing info, leading to wrong answers. A practical way to catch errors early is using readbacks for key details like order IDs—asking the customer to confirm what the system heard