Waking up to a wave of fake 1-star reviews feels like a punch to the gut, but...

https://www.instapaper.com/read/1994691119

Waking up to a wave of fake 1-star reviews feels like a punch to the gut, but panicking makes it worse. I’ve seen businesses watch their Google rating slide from a 4.6 to a 4.1 in hours, losing customers before they even open